Community & customers

Last updated:
November 26, 2023

Overview

You can use the Community & customers page to track internal measures for the business.

The page includes four charts, plus an additional two commentary panels for your own observations.

Data required

To be able to show data on all charts in the page, you will need to import values for the following accounts, or enter them directly within Build data:

Note: The report codes for the accounts will be automatically assigned.

  • NPS Score - CUS.ENG.SAT
  • Market Ratings - CUS.ENG.REV
  • Donations and Money Raised - COM.IMP.DON
  • Privacy and Security Incidents - CUS.PRI.QUA

Charts included

NPS

Overview:  Net Promoter Score (NPS) is a metric to measure customer satisfaction and clients loyalty to your product or brand. It helps to predict companies growth and customer relationship.

Formula: NPS Score (actual vs target)

Report codes: CUS.ENG.SAT

Market ratings

Overview: Ratings are used to evaluate the product or the services offered by the company. They are often presented on review or rating portals like Google, Trustpilot.

Formula: Market Ratings (actual vs target)

Report codes: CUS.ENG.REV

Donations

Overview: Donations that your organisation makes to charities or charitable outreach entities.

Formula: Donations and Money Raised (actual vs target)

Report codes: COM.IMP.DON

Privacy & security incidents

Overview:  Reporting on Privacy & security incidents allows organisations to identify trends and patterns and improve its processes and systems to minimize the likelihood of a breach occuring.

Formula: Privacy and Security Incidents (actual vs target)

Report codes: CUS.PRI.QUA

Customer satisfaction commentary

This is an additional text panel where you can include your observations about the charts or data on the page. You can find details about how to work with text panels here.

Certification & audits

This is an additional text panel where you can include your observations about the charts or data on the page. You can find details about how to work with text panels here.

Spotlight Sustain